Question 1

What is a holding deposit?

Accepted Answer

The holding deposit is one week's rent and one week's rent in advance.
It secures the property once you have been approved and must be paid within 2 hours of approval, otherwise it will go to the next applicant in line.
Payment confirms that you have personally inspected the property and that, under Part 3 Division 3 Section 52 (1) of the Residential Tenancies Act 2010, the premises are in a reasonable state of cleanliness and fit for habitation.
Once paid, the holding deposit is non-refundable under any circumstances, including change of mind.

Question 2

How do I pay the bond?

Accepted Answer

If you already have a Rental Bonds Account, you will be sent a bond link with an option to add your unique account number.
If not, a new link will be sent for you to complete all required details.
You must pay a bond of 4 weeks' rent to NSW Fair Trading online via BPAY or credit card, no later than 2 days before lease commencement.
Bond links expire after 48 hours. If expired, contact accounts@jtallen.com.au to have it resent.
Further information is available at https://www.fairtrading.nsw.gov.au/housing-and-property/renting/rentalbonds-online.

Question 3

When will I receive the lease agreement?

Accepted Answer

You will receive the lease agreement a few days before your move-in date unless advised otherwise by the Property Manager.
The lease is sent via Flick it Over and must be signed within 24 hours before the link expires and before keys are released.

Question 4

Can I re-inspect before my move-in date?

Accepted Answer

Due to tight turnaround times, re-inspections may not always be possible.
You may ask your Property Manager if this can be arranged, but it cannot be guaranteed.

Question 5

Where do I collect keys on my move-in date?

Accepted Answer

Once the bond and holding deposit are paid and the lease is signed, keys will be ready at the Double Bay office reception on your move-in date.
Key collection hours are 8:45am to 5:30pm.
Office address: 418 New South Head Road, Double Bay NSW 2028.
Please bring ID or a letter approving someone to collect keys on your behalf.

Question 6

When do I receive the Inspection Ingoing Report?

Accepted Answer

After keys are collected, the Property Manager will send the ingoing report.
You have 7 days to review and return it via email, post, or drop-in.
The Property Manager will review the report and liaise with the owner if repairs or changes are required.

Question 7

When will my rent be due next?

Accepted Answer

After paying the initial 2 weeks' rent, this covers your move-in date.
Your next rent payment will be due 2 weeks after your move-in date.
It is advised to pay rent 2–3 days prior to the due date to ensure timely receipt.
If a payment is missed, a reminder text will be sent, followed by a phone call or email.

Question 8

Do I get a rent receipt?

Accepted Answer

Yes, you will receive a receipt once payment has been received.

Question 9

Measurements for furniture

Accepted Answer

Furniture measurements can only be provided after your move-in date.
If available, the Property Manager will supply them, but not all properties have measurements on file.

Question 10

Communal areas bins

Accepted Answer

If the property has communal areas and bins or storage rooms have been provided, the Property Manager may supply this information.
If not, strata bylaws will be provided outlining communal areas and building rules.

Question 11

Do I have parking?

Accepted Answer

If parking is stated in the property advertisement, the leasing agent will show you the space during inspection.
Parking details will also be specified in the lease agreement.

Question 12

Setting up utility connections

Accepted Answer

The tenant is responsible for setting up utilities.
JT Allen partners with a company called Your Porter to assist with electricity, gas, internet, NBN, Foxtel, pay TV, phone, and contents insurance.
If you have not been contacted prior to your move-in date, contact Your Porter on 1300 400 600 or info@yourporter.com.au.

Question 13

Where is my gas/electricity meter?

Accepted Answer

Your Property Manager will advise where meters are located when you move in.
If meters are in a storage room, access may require a building manager, strata manager, or electrician.
Property Managers do not always have keys and are not provided with meter details.

Question 14

Where would I find window keys if my property has them?

Accepted Answer

Window keys may already be inside the property.
Not all windows require keys; please check on your move-in date and contact your Property Manager if assistance is needed.

Question 15

Anything else?

Accepted Answer

If you have any other questions, please don't hesitate to reach out to your Property Manager.

JT Allen – Your Rental Property FAQ