Privacy Policy

Last Updated: 26 February 2025

At JTAllen, we are committed to protecting your privacy and safeguarding your personal information. This Privacy Policy explains how we collect, use, store, and share your personal data, ensuring transparency and compliance with applicable privacy laws.

What Personal Information Do We Collect?
Personal information refers to any data that can identify you. We may collect your name, contact details (email, phone number, mailing address), occupation, and any details provided through our website, customer service, or representatives. This includes interactions such as survey responses, competition entries, or marketing preferences. We also collect anonymous website data, including usage trends and browsing behaviour, which cannot personally identify you.

How We Collect Your Information
We collect personal data through various methods, including when you browse or use our website, through phone, email, or in-person interactions, when you request information, enter promotions, or complete forms, and from customer feedback, surveys, or inquiries. Additionally, we may collect information from third parties such as credit reporting agencies, legal representatives, financial institutions, or publicly available data sources.

Why We Collect and Use Your Information
We use your personal data to provide real estate services, offer personalised recommendations, respond to enquiries, improve our website and marketing efforts, and fulfil legal obligations. If you do not provide certain personal information, we may be unable to offer some services or respond to specific inquiries effectively.

Cookies & Website Tracking
Our website uses cookies to enhance your browsing experience. Cookies help us recognise returning visitors, store preferences, analyse website traffic, and improve functionality across mobile and desktop platforms. You can adjust your browser settings to block cookies, but some website features may not function properly.

Who We Share Your Information With
We may disclose personal data to JTAllen staff, service providers, and business partners involved in delivering real estate services, as well as IT support, web hosting providers, payment processors, and marketing agencies working on our behalf. Additionally, professional advisors such as lawyers and financial consultants may receive relevant data where necessary, and regulatory bodies may be provided with information if required by law. We do not sell, rent, or trade your personal data.

Direct Marketing & Communication Preferences
We may send you property updates, market insights, and promotional content via email, SMS, or post. You can opt out at any time by clicking the unsubscribe link in emails or contacting us directly to update your preferences. We respect your choices and will promptly honour opt-out requests.

Accessing & Updating Your Personal Information
You have the right to request access to the personal data we hold about you, ask for corrections if your details are outdated or incorrect, and request deletion, subject to legal requirements. To update or access your information, please contact us via our website contact form.

Data Security & International Transfers
We implement secure storage practices and protect your information against unauthorised access. Some data may be stored or processed outside of Australia through cloud-based services, but we ensure these providers meet strict privacy and security standards. While we take every precaution, internet-based data transmission is not entirely risk-free, and we cannot guarantee complete security.

Links to Third-Party Websites
Our website may contain links to external sites. We are not responsible for their privacy policies or content. Before sharing your information with any third-party website, review their privacy terms.

Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in laws or business operations. The latest version will always be available on our website.